StayManager is a comprehensive platform designed to help hostel and PG managers streamline operations, manage residents, handle security, and facilitate communication. It automates key tasks such as rent collection, visitor management, maintenance requests, and complaint resolution, making it easier to oversee daily tasks and ensure the smooth running of hostels and co-living spaces.

StayManager is designed to support a wide range of shared accommodations, including hostels, PGs (paying guest accommodations), co-living spaces, student accommodations, and rental properties. It caters to both small and large-scale properties.

StayManager improves hostel management by automating routine tasks such as rent payments, visitor tracking, complaint resolution, and communication. This reduces manual workload, improves transparency, and ensures residents are connected to management 24/7. The platform also provides analytics and reports, helping managers make informed decisions and optimize operations.

Yes, StayManager is scalable and flexible, making it suitable for both small and large properties. Whether you're managing a small hostel or multiple large-scale co-living spaces, StayManager can be tailored to your needs, with features that cater to varying scales of operations.

StayManager is available as a mobile app on Android and iOS devices, and it also has a web-based dashboard for property managers. This ensures that you can manage your property from any device, anytime, anywhere.

The StayManager app can be downloaded from the Google Play Store for Android devices and the Apple App Store for iOS devices. You can also access the management dashboard through any web browser.

Yes, StayManager allows you to manage multiple properties or hostels under a single account. You can switch between properties and access detailed insights and reports for each hostel from a unified dashboard.

StayManager provides a secure online payment gateway, allowing residents to pay their rent directly through the app. Rent payments are tracked in real-time, and both residents and management can access payment history, making it easy to manage and follow up on dues.

Yes, StayManager is designed for easy setup. Once registered, management can quickly configure the platform to suit their property’s needs. StayManager’s customer support team is also available to assist with onboarding and setup, ensuring a smooth transition.

Yes, StayManager supports multiple languages. This makes it easier for property managers and residents who prefer communicating in their native language. The language can be set based on user preferences in the app settings.

New residents can be added by management through the StayManager dashboard or app. Their details, such as name, room allocation, and contact information, are entered, and a resident account is created. The resident then receives login credentials via email or SMS to access the platform.

No, residents cannot sign up independently. For security reasons, resident accounts are created and activated by management. This ensures that only authorized individuals can access the platform and services.

Residents can update their personal information, such as phone numbers, email addresses, and emergency contacts, directly from their profile within the app. However, certain details, like room allocation or rental agreements, can only be updated by management.

Yes, residents can view their complete payment history, including past rent payments, due amounts, and upcoming dues, through the StayManager app. The transaction history is clearly displayed to provide transparency and ease of tracking.

When a resident moves out, management can deactivate their account through the StayManager platform. Once deactivated, the resident will no longer have access to the app or any associated services. Their payment history and complaint logs remain on file for future reference.

No, once a resident’s account has been deactivated by management, they will no longer be able to access the StayManager app or its features. If they return to the property, their account can be reactivated by the admin.

Residents can report maintenance issues directly through the StayManager app by submitting a complaint. They can choose from a list of issue categories (e.g., plumbing, electrical, housekeeping) and describe the problem. Once submitted, the complaint is routed to the appropriate department for resolution.

Yes, residents can request various services, such as housekeeping, laundry, or repairs, through the app. They can select the type of service they need, specify a preferred time, and track the status of their request in real-time.

Residents receive important updates via push notifications, in-app messages, and emails. These updates may include announcements about upcoming events, rent due reminders, and maintenance schedules. StayManager ensures that residents stay informed and connected.

Residents can view visitor logs, which include the names, times, and dates of all visitors they have approved through the StayManager app. This helps residents keep track of who has visited their premises and when.

StayManager offers a variety of security features, including visitor tracking, biometric or keycard access control integration, video surveillance monitoring, and real-time emergency alerts. These features ensure that both residents and management can maintain a secure living environment.

Visitor access is managed through the StayManager app. Residents receive notifications when a visitor requests entry and can approve or deny the request directly from their phone. The visitor's details, including name and time of entry, are logged in the system for future reference.

Yes, StayManager tracks all visitor entries and exits. The system records when visitors enter and leave the premises, and both management and residents can view these logs for enhanced security oversight.

StayManager uses industry-standard encryption to secure all user data, including personal information, payment details, and visitor logs. Additionally, strict access control protocols are implemented to prevent unauthorized access to sensitive information.

Yes, StayManager includes emergency alert features. In case of an emergency, residents can trigger an alert through the app, which will notify management, security personnel, and other relevant parties in real-time.

No, residents do not have direct access to security camera footage. However, management can monitor security cameras, and alerts can be set up for suspicious activities, such as unauthorized entry attempts.

StayManager’s access control system ensures that only authorized residents, visitors, and staff can enter the premises. Features such as visitor approvals, biometric access, and key card integration help prevent unauthorized access.

StayManager offers real-time monitoring features, allowing property managers to track entries, exits, security alerts, and other activities at any time of the day or night.

Yes, security guards can use StayManager to manage visitor entries and exits, monitor resident movement, receive real-time alerts, and report incidents directly through the app. They can also log security patrols and incidents for management review.

StayManager integrates with secure online payment gateways, allowing residents to pay their rent directly through the app using multiple methods, including credit cards, UPI, net banking, and more. Rent payments are tracked in real-time, and both management and residents can view payment histories.

StayManager supports a wide range of payment methods, including debit/credit cards, UPI, net banking, and mobile wallets. This flexibility ensures that residents can choose the payment method that works best for them.

Yes, residents can easily track their rent dues in the app. The platform shows the due date, the amount owed, and any late fees, providing transparency and reducing confusion around payments.

Yes, StayManager automatically sends rent reminders to residents via push notifications, emails, and in-app messages. These reminders help ensure timely payments and reduce the need for manual follow-ups by management.

Residents can report issues directly through the StayManager app by submitting a complaint ticket. The app allows them to categorize the complaint (e.g., maintenance, housekeeping, or security), add a description, and track the status until it's resolved.

Yes, management has access to a dashboard where they can monitor all active, pending, and resolved complaints. They can also track how long it takes to address and resolve each complaint, ensuring timely service.

Residents receive notifications through the app or via email when their complaint has been addressed or resolved. The system updates the status in real-time to ensure transparency.

Yes, once a complaint is resolved, residents can leave feedback on how their issue was handled. If they are not satisfied, they can also reopen the complaint for further review by management.

Yes, complaints can be assigned to specific staff members, such as maintenance personnel or housekeeping, directly through the StayManager platform. Managers can track who is handling each issue and monitor progress.

Yes, StayManager supports categorizing complaints into different types, such as maintenance issues, security concerns, or general inquiries. This helps management prioritize and delegate tasks more efficiently.

Yes, residents can schedule future maintenance requests in the app. For example, if a resident needs routine maintenance or service, they can schedule a specific date and time for the request.

In case of emergencies, residents can mark their complaint as urgent in the app, which will alert management and maintenance staff immediately for quick action.

Residents can log into the app and view the status of their complaints under the Complaint section. They can see whether the complaint is In Progress, Pending, or Resolved.

Yes, StayManager provides data on how quickly complaints are resolved, offering insights into the efficiency of property management and staff performance.

When a visitor arrives, the resident receives a notification through the StayManager app. The resident can approve or reject the visitor's entry request directly from their phone, with the system updating the security staff accordingly.

Yes, residents can pre-approve specific visitors such as family members, friends, or service providers. These visitors can then gain entry without additional approval each time they arrive.

Yes, visitor details, such as their name, contact information, time of entry, and reason for visit, are securely logged and stored in the system. This provides a detailed history of who has accessed the premises.

Management can access a complete visitor log via the StayManager dashboard. They can track all entries and exits, including the identity of visitors and the time they entered and left the property.

Yes, if a visitor is flagged for inappropriate behavior or is no longer welcome, management can ban them from entering the premises. Security and staff will be alerted if the individual tries to access the property again.

Yes, residents can view a log of all their previous visitors in the StayManager app. This history provides details such as the date and time of entry and exit.

Residents can request permission for overnight or extended guest stays through the app. Management can review and approve or reject these requests based on their policy.

StayManager notifies residents when a delivery person arrives. Residents can approve or reject the delivery, or they can instruct security to accept the delivery on their behalf.

Security personnel can track visitor entries and exits through the StayManager dashboard or app. When a visitor arrives, they can verify approval before allowing entry, ensuring only authorized guests enter the property.

StayManager allows management to flag high-priority visitors for special treatment. These visitors may be pre-approved for entry and their details automatically shared with security.

Residents can pay their rent directly through the StayManager app using multiple payment methods like credit cards, UPI, or bank transfers. The app securely processes payments and tracks transaction history for easy reference.

Yes, residents can view their rent due date, upcoming payments, and any outstanding balances directly in the app. StayManager sends reminders for due payments to avoid missed deadlines.

If enabled by management, StayManager automatically adds late fee penalties to overdue payments. The resident is notified of the penalty and the new total due, which must be paid within the specified time frame.

Yes, property managers have full access to the payment history of each resident, including the date, amount paid, method of payment, and any pending balances.

Yes, if enabled by management, StayManager allows residents to make partial payments. Management can set rules for minimum amounts or deadlines for completing full payments.

After rent is paid, residents automatically receive a digital rent receipt via the app and email. This receipt serves as proof of payment and can be accessed at any time.

Yes, StayManager automatically sends rent reminders via email and push notifications to remind residents of upcoming payments, ensuring timely transactions.

Yes, residents can set up recurring payments for rent through the app, allowing them to automate monthly payments and avoid the hassle of manual processing.

If a refund is needed (for instance, when a resident vacates early), management can process the refund through StayManager. The refund will be credited back to the resident’s payment method.

Yes, StayManager provides real-time tracking of all payments. Management can view who has paid, who is overdue, and how much money has been collected within a specific period.